Cancellation policy

Right of withdrawal

You may withdraw from the contract in writing (e.g. by mail, fax or email) within 14 days without stating any reasons for your withdrawal or – if the merchandise has been delivered to you before such deadline expires – by returning the merchandise delivered. The deadline commences upon receipt of this declaration in writing, however not before the merchandise is received by the recipient (in case of recurring delivery of like products not before receipt of the first partial delivery) and also not before our duty to inform in accordance with Article 246 § 2, in correlation with § 1, subsection 1 and 2 of the German Introductory Law of the Civil Code (EGBGB) as well as our obligations as under § 312e, subsection 1, sentence 1, of the German Civil Code, in correlation with Article 246 § 3 of the Introductory Law of the Civil Code, have been met. The deadline for withdrawal shall be deemed observed if the notification of withdrawal or the delivered merchandise are dispatched within such time period.

The notification of withdrawal is to be sent to:

Faisst GmbH
Carl- Benz- Strasse 14- 16
75217 Birkenfeld, Germany
Telephone: 49 (0)7231 428089 0
Email: info@faisst-koffer.de

Consequences of Withdrawal

If the withdrawal is effective both parties must return the performance that they have received and any emoluments taken, (e.g. interest). If you are unable to return the merchandise to us, either in whole or in part, or if you are only able to return the merchandise to us in a deteriorated state you may be required to provide compensation. Such shall not apply if merchandise is delivered and if the deterioration of the merchandise is the exclusive result of the merchandise being examined – as you could have done in a retail shop. If the merchandise is impaired through conventional use, as intended, you do not have to pay compensation.

Any merchandise eligible for shipping shall be returned at our risk. You shall bear the return costs if the merchandise ordered is equivalent to the merchandise delivered and if the price of the goods to be returned does not exceed € 40.00 or, in case of a higher price, if, at the time of withdrawal, you have not yet effected counter-performance or made a partial payment as contractually agreed. Otherwise the return of the merchandise shall be free of charge for you. Any merchandise not eligible for shipping will be picked up at your site. Payment must be effected within 30 days. The time period for payment shall commence for you with dispatch of your order cancellation or the merchandise received, for us the deadline shall commence upon receipt of such notification or merchandise.

End of information on cancellation policy